Help

'What's My Address?'

Your unit number is made up of three parts: building number (Vista = 1, Horizons = 2, Skyview = 3), floor, and unit on that floor. For example 30419, should be read as building 3 (Skyview), level 4, unit 19.

Each building has a different street address:

• Vista: [Your unit number]/16 Ramsgate St, Kelvin Grove, 4059, QLD

• Horizons: [Your unit number]/63 Blamey St, Kelvin Grove, 4059, QLD

• Skyview: [Your unit number]/67 Blamey St, Kelvin Grove, 4059, QLD

Add your details to MyBos

Our Building Manager uses MyBos to manage bookings for meeting rooms and to communicate important information such as upcoming outages directly to residents. Sign up and manage your MyBos account via the MyBos app, available in the Android and iOS app stores. Send your details to our Building Manager to have your account created.

Truck and lift access/booking

Book via the MyBos app.

Electricity, Gas Cooking, and Hot Water

Origin Energy:  

• Internet: https://www.originenergy.com.au/electricity-gas/embedded-energy/ 

• Phone:  13 24 61 (8 am to 6 pm Monday to Friday)

Cold Water

Urban Utilities: www.urbanutilities.com.au/ 

• hint: if you can't find your address, try using 72 Victoria Park Road, Kelvin Grove, QLD, 4059

Internet

Urban Edge is connected to the National Broadband Network (NBN) and is equipped with fiber to the premises (FTTP). Contact an NBN provider for access. 

Note: Some units may not have been connected to the NBN network. If your Internet Service Provider (ISP) cannot find your address, tenants should check with their property manager and owner-occupiers should contact the building manager.

Insurance

The Body Corporate's building insurance covers most of the structures at Urban Edge; however, it does not cover your personal property, such as carpet, air conditioners,TVs, phones, or loose furniture. We recommend obtaining contents insurance for these items.

Mail

Mail is delivered to three mailbox locations at Urban Edge:

• Vista mailboxes: corner of Ramsgate St and Carraway St

• Horizons and Skyview mailboxes: main entrance off Blamey St

See Mail, Parcels, & Deliveries bellow for more information.

Electoral

Council: Brisbane City Council

Council Ward: Paddington

Queensland electorate: McConnel

Commonwealth electorate: Brisbane

Queensland Electoral Commission, Australian Electoral Commission 

Who Should You Contact If You Have a Question or Problem?

If you are a landlord and your property is tenanted, your tenant should report building-related issues to their property manager, who can liaise with the body corporate or building manager as needed.

If you are an owner-occupier, you are welcome to contact the body corporate or the building manager directly. For relevant contact details, please refer to the link below;

 Contacts 

Truck and lift access/booking

Book via the MyBos app.

Checklist

• Close service accounts (water, electricity etc) and provide them with your new address to send any final mail to.

  • https://www.originenergy.com.au/my/disconnect 

• Update people, companies, organisations with your new address

• Redirect your mail

• Notify the Building Manager and return any access fobs, keys, and remotes

Who Should You Contact If You Have a Question or Problem?

If you are a landlord and your property is tenanted, your tenant should report building-related issues to their property manager, who can liaise with the body corporate or building manager as needed.

If you are an owner-occupier, you are welcome to contact the body corporate or the building manager directly. For relevant contact details, please refer to the link below;

Contacts 

Welcome to community living. As a new lot owner, understanding how a body corporate operates is essential to making the most of your investment and contributing to a harmonious community. This summary offers an overview of what you need to know to get started confidently.

A body corporate is a legal entity created when land is subdivided and registered under the Land Title Act 1994 to form a community titles scheme. By purchasing a lot, you automatically become a member of the body corporate and share responsibility for the management and upkeep of common property such as driveways, recreational areas, and shared utilities.

Key roles within your body corporate include the Committee, which oversees day-to-day decisions, and, where appointed, a Body Corporate Manager or Building Manager, who help administer and maintain common property. As a lot owner, you may nominate yourself to serve on the committee, giving you a voice in how your community is run.

Financially, you contribute through levies, which fund two main accounts: the administrative fund (for routine expenses) and the sinking fund (for long-term capital works). Levies are calculated based on your lot entitlements and are set each year at the Annual General Meeting (AGM), where you can vote on budgets and key decisions.

By-laws govern how owners and residents must behave within the scheme. These cover areas such as noise, pets, renovations, and parking. Breaches may be managed through informal discussions, but unresolved matters can escalate to formal contravention notices and, if necessary, be referred to the Commissioner for Body Corporate and Community Management for adjudication or conciliation.

If you’re planning to renovate, you must understand whether the proposed work is structural or cosmetic and check whether approval is needed under the scheme’s by-laws. This is especially important if the works impact common property or exclusive-use areas.

Lastly, owners are encouraged to register on the My Community Online Platform, which provides easy access to documents, levy information, forms, and updates.

For a complete and detailed guide, please read the full eBook here: Getting Started With Your Body Corporate

Email Opt in 

If you wish to receive your body corporate notices (levies, minutes & circulars)  via email, click the link here.

From 1 August 2025, the current section 206 disclosure statement will be replaced by a Body Corporate Certificate, which sellers must give to buyers before signing a contract.

There are two new certificate forms:

• Form 33 – for most community titles schemes
  
  

These forms include important details about the lot, such as:

• Levies and any outstanding payments

• By-laws and insurance

• Common property and service arrangements
  
  

Only the body corporate can issue this certificate. Sellers (or their agents) must request it in writing from the body corporate manager or committee. The certificate must be provided within 5 business days, and a fee may apply.

If the body corporate can’t provide the certificate (for example, if records are missing or no committee has been appointed), the seller may provide an explanatory statement instead.

For assistance, please contact our Body Corporate Manager.

Phone: 1300 069 226

Email: mail@thecommunityco.com.au 

Postal address: GPO Box 10, Brisbane, QLD 4001

www: thecommunityco.com.au

Forms: thecommunityco.com.au/forms 

The Body Corporate is the legal entity created when land is subdivided and registered under a Community Titles Scheme in Queensland. It comprises all lot owners in the scheme and is responsible for managing common property, enforcing by-laws, maintaining insurance, and making decisions that affect the shared interests of the community. The Body Corporate acts through its Committee, general meetings, and appointed managers.

The Body Corporate Committee is a group of volunteer owners (or their representatives) elected to oversee the management of the complex on behalf of all lot owners. The Committee meets formally four times a year, and participates in general meetings. The Committee also discuss matters as needed between meetings. Day-to-day management is carried out by the Building Manager and Body Corporate Manager under the committee’s direction.

By-laws are essential to maintaining order, amenity, and fairness in multi-residential living environments such as Urban Edge. They protect the rights and responsibilities of all parties involved and form a core part of community living governance in Queensland. 

You can find the Urban Edge by-laws here.

Our Building Manager is responsible for maintaining the common property of Urban Edge such as external walls and windows, hallways, meeting rooms, gardens and paths, pools, and gym. These areas are cleaned and serviced regularly. 

If you have any concerns regarding cleaning or maintenance, please contact our Building Manager.

Our Body Corporate Manager is often asked about property maintenance responsibilities in a Body Corporate. The BCCMA and the Accommodation Module prescribe the maintenance obligations of occupiers (residents), owners and the body corporate. Generally:

An occupier of a lot included in the scheme must keep in a clean and tidy condition the parts of the lot readily observable from another lot or common property.

An owner must maintain:

• their lot in good condition (except for parts of the lot that the body corporate is responsible for (set out below); and

• the following items of common property in good condition:

  •  improvements made by the owner;

  • fixtures or fittings installed for the benefit of the lot;

  •  the shower tray for the lot;

  • utility infrastructure part of a device that only supplies services to one lot; and

  • exclusive use areas unless the exclusive use by-law provides otherwise.

The body corporate must maintain:

• body corporate assets in good condition;

• common property in good condition, including to the extent that common property is structural in nature, in a structurally sound condition; and

• the following parts of a lot or exclusive use area in good condition:

  • railings, parapets and balustrades on, whether precisely, or for all practical purposes, the boundary of a lot and common property;

  • doors, windows and associated fittings situated in a boundary wall separating a lot from common property;

  •  roofing membranes that are not common property but that provide protection for lots or common property;

• the following parts of a lot or exclusive use area in structurally sound condition:

  • foundation structures;

  • roofing structures providing protection; and

  • essential supporting framework, including load-bearing walls.

The Community Co has produced a guide that provides more detail.

There is often confusion around what part of Urban Edge is common property, what is part of a Lot, and what is an exclusive use area.

• A Lot refers to an individual apartment or unit that is owned by a specific person or entity. It includes the interior space of the unit and any areas shown within its boundaries on the survey plan.

• Common Property includes all areas that are shared by all Lot owners. This includes driveways, stairwells, foyers, gardens, swimming pools, and other shared facilities. The body corporate is responsible for the management and maintenance of common property.

• Exclusive Use Areas are parts of the common property (such as courtyards, car parks, or balconies) that have been allocated for the private use of a particular Lot. These areas are still owned by the body corporate but are used exclusively by the designated Lot owner/residents as specified in the community management statement (CMS).

Click here to contact our Body Corporate Manager with any concerns or suggestions.

What is an Insurance Claim?

An insurance claim is a request made to the body corporate’s insurer to cover the cost of repairing damage that has occurred to common property or your unit. Insurance is there to assist with the cost of repairs after something has gone wrong, such as a water leak or storm damage, but it does not cover the cost of fixing the cause of the issue itself.

If you would like to lodge a claim for the body corporate to consider, you can click the link here. When submitting a claim, it’s important that you include the following details:

• The date the incident occurred
  
  

• Photographic evidence, if available
  
  

• Confirmation of whether the issue that caused the damage has been fixed (e.g. a copy of a plumber’s invoice or maintenance report)
  
  

Please note that insurance generally only responds to resulting damage, not the cost to repair the cause of the problem.

Further information about insurance and insurance claims can be found at The Community Co's FAQ page and in their Strata Principles 2025 document.

About Kelvin Grove

Urban Edge is in Kelvin Grove, located just 2 km north of Brisbane’s CBD,  a vibrant inner-city suburb known for its blend of historic charm and modern convenience.  Urban Edge is situated in Kelvin Grove Urban Village, a contemporary mixed-use precinct offering a variety of cafes, restaurants, boutique shops, and weekend markets. The nearby La Boite Theatre Company at the Roundhouse Theatre brings a rich arts and cultural scene to the area, and the suburb is well-serviced by buses, making it easy to reach the city or surrounding neighbourhoods.

Across the road from Urban Edge is Queensland University of Technology’s (QUT) Kelvin Grove campus, a major education and research hub offering university programs and the Queensland Academy for Creative Industries (QACI)—a selective-entry high school for artistically gifted students. Families are well catered for with Kelvin Grove State College, a highly regarded Prep to Year 12 public school a 5-10 minute walk away, along with several nearby private schools and early childhood centres.

For those who enjoy green space and outdoor activities, Victoria Park/Barrambin (currently undergoing major redevelopment into a large public parkland and recently announced as the site for the 2032 Olympic Games stadium) offers walking trails, a golf complex, and pump track. The suburb’s elevated position provides city views and a mix of quiet residential streets and student-friendly accommodation, making Kelvin Grove popular with professionals, families, and students alike.

A selection of nearby services and facilities

Groceries: Woolworths Metro, Sunlit Asian Supermarket

Gym/pool: Urban Edge, QUT

Pharmacy: Kelvin Grove Pharmacy

Cafés: The Menagerie, The Boys, Mean Beanz

Restaurants & take away: Zambrero, Burger Urge, Siam Spice

Office hours: tenants, please contact your property manager. Owner-occupiers, please contact the Building Manager.

After hours, please call (07) 3129 6409. Please note, there may be a call-out fee.

Mailbox Locations

• Vista mailboxes: corner of Ramsgate St and Carraway St

• Horizons and Skyview mailboxes: main entrance off Blamey St

Australia Post Parcel Lockers

Australia Post operates parcel lockers nearby in The Village Centre (Lower Level near the toilets) off Carraway St.

Parcels and Couriers

Residents are responsible for accepting any parcel deliveries. Urban Edge cannot guarantee the security of unattended parcels, and thefts unfortunately do occur. Please collect parcels as soon as possible to reduce the chance of theft and please be aware parcels left unattended on common property may be disposed of.

By-law

Mail facilities are regulated by by-laws 18 Letterbox, & 32 Parcel lockers (note: parcel lockers are yet to be installed at Urban Edge)

Residents

Residents may park in their Unit's exclusive use parking space only. Residents must not park in a visitor parking space. The Body Corporate may tow your vehicle without notice if the by-laws are contravened.  Residents must complete the resident vehicle details form.

You can find each Lot's parking (and storage) locations here.

Please note, frequent visitors may be considered residents occupiers if the frequency is high. For example staying overnight 3-4 times per week.

Visitors

Visitors may park in a visitor parking space while visiting a resident or conducting work for the Body Corporate. Limited visitor parking is available under Skyview (B1), and Horizons (B1 & B2). Visitors must complete the visitor parking contact form.

Removalists

Please contact our Building Manager to discuss your options for removalist parking.

By-law

Parking is regulated by by-laws 7 Parking and Vehicles, & 37 Car parking exclusive use area.

The keeping of pets at Urban Edge requires Body Corporate approval. The Committee has long been supportive of pets at Urban Edge and looks forward to approving your application. To help us, please ensure you complete the appropriate form and provide correct and complete documentation.

Your Responsibilities

Keeping a pet at Urban Edge comes with responsibilities to your pet, your neighbors, the Body Corporate, and if you're a tenant to your Unit's owner. Our by-law 16 Animals details these responsibilities. You should also be mindful of relevant legislation such as for noise and animal welfare.

Consider letting your neighbours know when you have a new dog, and how they can contact you if there are any noise concerns.

What information do you need to apply?

Tenants please note: you must provide written approval from the owner. Please contact your property manager first as they may need to lodge the application on your behalf.

• Your contact details.

• Your animal's details: 

  • • Species (e.g. dog),

    • Breed (e.g. Cavalier King Charles Spaniel)

    • Microchip certificate

    • Current vaccination certificate

    • Council registration certificate (if required, such as for dogs. See Brisbane City Council for more information)

    • A letter from your Vet confirming the pet is suitable to live in an Apartment building (for dogs)

    • A current photo of your pet (this assists in locating owners should an animal be found on the grounds)

Apply: The Community Co

Application turnaround time: 2-3 weeks

Pets in Strata in Queensland

The Queensland Government has published an information page if you would like to learn more about pets in strata.

By-law

Pets are regulated by by-law 16 Animals.

General Waste

Horizons and Skyview have a general waste chute, accessible from each level. Please only place bagged general waste in the chutes, ensuring the bag has been tied securely and that the bag is smaller than the chute. Vista residents should take their waste to the bin area under Horizons, level B1.

Larger general waste should be taken directly to each building's bin area and placed in the RED lidded bins only:

• Vista - Horizons level B1

• Horizons - level B1

• Skyview - level B2

Recycling

Recycling should be taken directly to each building's bin area and placed in the YELLOW lidded bins.

DO NOT place general waste in the recycling bins, and please remove recyclables from garbage bags before placing them in the recycling bins. Dispose of any garbage bags in the general waste bins.

Bulky items, Furniture, etc.

Bulky items MUST NOT be disposed of in Urban Edge's waste bins or left anywhere on common property or council property surrounding Urban Edge.

There are several options for disposing of bulky items:

• Brisbane City Council operates an annual 'kerbside collection' service.

• Dispose of the items at a Brisbane City Council waste transfer station.

• Hire a waste disposal company to remove the item/s for you.

• Some companies remove old appliances and furniture when you purchase from them.

Waste Collection

Brisbane City Council empties our waste bins daily from approximately 7:00 AM at the bin area under Horizons off Ramsgate St. Please take care when in this area during this time as there is limited space for the driver to manoeuvre and visibility is limited.

More Information

More information on waste and recycling in Brisbane can be found here.

By-law

Recycling and waste is regulated by by-law 17 Waste.

'Do I need approval to renovate my unit?'

Simple renovations such as painting a bedroom wall may not require approval from the body corporate, however, any renovation that requires a professional, or involves common property does. You can find more information on this page.

By-law

Renovations are regulated by by-law 8 Works

Can You Smoke at Urban Edge?

No.

Smoking, vaping, and other similar activities are NOT PERMITTED on Common Property or external exclusive use areas, including apartment balconies, at any time.

Smoking/vaping etc is permitted ONLY within the indoor spaces of your Unit, and only if it does not create a hazard or nuisance, and does not unreasonably interfere with another person's use and enjoyment of the Common Property or a Unit.

What does that mean?

It means you cannot smoke anywhere on the grounds, garage, pools, driveways, halls, lifts, gym, function rooms etc. You also cannot smoke on your balcony, patio, or courtyard.

You can only smoke inside your Unit, however, if another person can smell it, you may be creating a hazard/nuisance/interference, so you may need to keep your windows and doors closed.

Please note, many tenants are already not permitted to smoke anywhere in their Unit. If you are renting, you should confirm with your property manager whether you can smoke in your Unit.

Does there need to be a 'No Smoking' sign?

No. The no smoking by-law applies whether there is a sign or not. 'No Smoking' signage serves as a reminder only.

Smoking in Queensland

Changes to legislation in 2024 allowed body corporates to make a by-law to regulate smoking. Urban Edge owners voted to implement the new by-law at the 2024 AGM, and this came into effect in March 2025. Information about smoking in strata can be found at Nuisance and Hazards in Strata.

Smoking is also not permitted in many locations around Queensland. You can learn more about Queensland's smoking laws here.

By-law

Smoking and vaping is regulated by by-law 5 Smoking. 

We have a dedicated page for all our facilities: click here to find out more